Refund Policy

At K2 Automation LLC, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

Returns

• Items must be returned within 30 days of the delivery date.

• Products must be unused, in their original packaging, and in the same condition that you received them.

• Certain items, such as customized or perishable goods, may not be eligible for return.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within a certain number of days.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please initiate a return request.

Return Shipping

• Customers are responsible for paying return shipping costs unless the item received was defective or incorrect.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company; it may take some time before your refund is officially posted.

• If you've done all of this and still have not received your refund, please reach out through our website support portal.